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Why We Need Systems and Support for Success

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Sun Health Family of Websites

By using any of Sun Health’s websites, you accept the terms of our Visitors Use Agreement. Please read it. All material found is for general informational purposes only. For information on Sun Health’s use of data, please refer to the Privacy Statement.

Because we do not have the capacity to obtain parental consent, Sun Health prohibits users younger than sixteen (16) years old from registering or using any of its websites.

Terms included here and on the Privacy Statement page apply to all Sun Health websites. Sun Health is an Affirmative Action/Equal Opportunity Employer. We support a drug-free work environment.

Terms of Use

Do not use this website for medical emergencies; instead, dial 9-1-1 or your local emergency assistance number.

I. Welcome

Welcome and thank you for visiting the Sun Health family of websites (SunHealth.org, SunHealthCommunities.org, SunHealthWellness.org, SunHealthFoundation.org and others) (collectively, the “Websites”) and reviewing our Terms of Use. Sun Health makes the Websites, including all information, documents, catalogs, communications, files, text, graphics and audio/visual files included on the Websites (collectively, the “Materials”) available for your use subject to the Terms of Use set forth in this document. It spells out what you can expect from us and what we expect from you.

II. Terms of Use, Acceptance of Terms of Use and Nontransferability

By accessing, using or downloading in any way, without limitation, any materials from the Websites, you agree to and are bound by these Terms of Use. Please read these Terms of Use carefully. Sun Health reserves the right to change the Terms of Use at any time, without prior notice to any Website visitor (“User”). If Sun Health makes material changes to the Terms of Use, we will post a notice on our home page of SunHealth.org, which will run for seven (7) consecutive days following the effective date of the modified Terms of Use. You are hereby advised that your continued use of our website constitutes your acceptance of any amendments to and the most recent version of the Terms of Use. If you breach any of the Terms of Use, your authorization to use the Websites automatically terminates, and any of the Materials downloaded or printed from the Websites must be immediately destroyed. A User’s right to use the Websites is NOT transferable.

III. Medical Disclaimers

Sun Health is not a provider of medical services or medical information, and is the Websites are not designed or intended to provide service information or medical advice.

IV. Intellectual Property Rights

A. Copyright Information and Personal and Non-commercial Use Limitation

All Materials and the compilation of all content included on the Websites are owned or licensed by Sun Health and protected by United States and international copyright laws. Sun Health does not claim ownership of Copyrights owned by third parties.

You have been granted a license to view and use the Materials subject to these Terms of Use. Unless otherwise specified, the Materials are for your personal and non-commercial use. You may download and make one copy of the Materials for your own non-commercial home use, provided that you maintain all copyright, service mark and other proprietary notices. You may not sell or modify the Materials or reproduce, display publicly or otherwise use the website Materials in any way for any public or commercial purpose. Permission to reprint or electronically reproduce any document or graphic, in whole or in part, for any other purpose is expressly prohibited without prior written consent from Sun Health. You may contact us at: 14719 W. Grand Ave., Surprise, AZ 85374 or email us at [email protected]. Users may not provide copyrighted or other proprietary information to Sun Health without permission from the owner of such material or rights. Users are solely responsible for obtaining such permission and for any damages resulting from unauthorized disclosures.

B. Notice and Procedure for Making Claims under the Digital Millennium Copyright Act Notice

The Digital Millennium Copyright Act (DMCA) provides recourse to copyright owners who believe that their rights under the United States Copyright Act have been infringed by acts of third parties over the Internet. If you believe that your copyrighted work has been copied without your authorization and is available on the Websites in a way that may constitute copyright infringement, you may provide notice of your claim to Sun Health using the below designated contact information. For your notice to be effective, it must include the following information:

(1) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

(2) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that website;

(3) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material;

(4) Information reasonably sufficient to permit the service provider to contact the complaining party, such as address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;

(5) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and

(6) A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

If a third party has wrongly filed a copyright infringement notice with Sun Health against you, and your access to the allegedly infringing material has been disabled, you have the right to provide Sun Health’s designated agent with a counter notification. That notification must include the following information:

(1) Physical or electronic signature of the subscriber;

(2) Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;

(3) A statement under penalty of perjury that the subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification; and

(4) The subscribers name, address, telephone number and email address, and a statement that the subscriber consents to the jurisdiction of the Federal District Court for the judicial district in which the address is located, or if the subscriber’s address is outside of the United States, for any judicial district in which the service provider may be found and that the subscriber will accept service of process from the person who provided notification or an agent of such person.

Sun Health’s Designated Agent is:
Sharon Grambow
Chief Financial Officer
14719 W. Grand Ave., Surprise, AZ 85374

The Designated Agent should be contacted only if you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on the Websites. All other inquiries directed to the designated agent will not be answered.

C. Trademarks

The Designated Agent should be contacted only if you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on the Websites. All other inquiries directed to the designated agent will not be answered.

Sun Health®,
Sun Health Services,™
Sun Health Foundation™,
Sun Health Senior Living™,
Sun Health at HomeTM,
Sun Health Center for Health & Wellbeing™,
Memory Care Navigator™,
LiveWell™,
Generosity for Generations™,
Live Well. Plan Smart. Enjoy Life!™,
LiveWell The Sun Health Way®,
Sun Health Supportive Services™,
Vial Of Life™,
File Of Life™,
Care Transitions™,
Sun Health Partners™, and
Sun Health Auxiliary™.

Sun Health is also the registered owner of the following Arizona trade names:

Grandview Terrace,
La Loma Village,
Sun Health Communities,
Sun Health Foundation,
Sun Health Grandview Assisted Living,
Sun Health Grandview Assisted Living Services,
Sun Health Grandview Memory Support,
Sun Health Wellness,
The Colonnade.

These and other Sun Health graphics, logos and service marks are trademarks of Sun Health and may not be used without prior written consent of Sun Health or its affiliates, as the case may be. All other trademarks, product names and company names and logos appearing on the Sun Health Websites are the property of their respective owners.

D. Ideas and Inventions

All comments, feedback, suggestions, ideas and other submissions (“Ideas”) disclosed, submitted or offered to Sun Health in connection with your use of the Websites shall be the exclusive property of Sun Health. User agrees that, unless otherwise prohibited by law, Sun Health may use, sell, exploit and disclose the Ideas in any manner, without restriction and without compensation to User.

V. Privacy and Protection of Personal Information

Sun Health respects the privacy of visitors to our Websites. Please see Sun Health’s Privacy Statement relating to the collection and use of your information. User acknowledges and agrees that this Privacy Statement, including but not limited to the manner that Sun Health collects, uses and discloses User’s personally identifiable information, is incorporated and made part of these Terms of Use. If User does not agree to each and every part of Sun Health’s Privacy Statement, then User should not use this site or submit or post any personally identifiable information on this site. Questions regarding privacy issues should be directed to Sun Health System Web Services.

VI. Disclaimers and Limitation of Liability

User expressly agrees that use of Sun Health’s Websites and services are at User’s sole risk. Neither Sun Health, nor its affiliates, nor any of their officers, directors, or employees, agents, third-party content providers, merchants, sponsors, licensors (collectively, “Providers”), or the like, warrant that the Websites will be uninterrupted, error-free, or free of viruses, worms, Trojan horses, keyboard loggers, harmful or malicious code or other defects. The information, products and services published on this website may contain inaccuracies or typographical errors. The Providers make no warranty as to the results that may be obtained from the use of the Websites or as to the accuracy, reliability or currency of any information content, service or merchandise provided through the Websites.

The Websites include links to third party websites. These third party websites are not under the control of Sun Health, and the existence of a link on the Websites does not imply endorsement. Sun Health makes no warranties or representations, and disclaims all liability relating to the accuracy, content, privacy policies, products, services, legality, reliability, viewpoint, accuracy, currency, decency or any other aspect of the linked third party websites. You agree that Sun Health has no responsibility to you with respect to such material. Visitors to other websites are encouraged to examine the Privacy Policies and/or Terms of Use Policies of such websites.

These Websites are provided by Sun Health on an “as is” and “as available” basis. Sun Health and the providers make no representations or warranties of any kind, express or implied, as to the operation of the Websites, the availability of any services or prices offered on or through the Websites or the information, content, materials or products included on the Websites. To the full extent permissible by applicable law, Sun Health and the providers disclaim the warranties and conditions, express or implied, with regard to the information, content, materials, products and services available on the Websites, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. You expressly agree that your use of the Websites is at your sole risk.

Sun Health and the providers will not be liable for any damages of any kind arising from the use of or inability to use the Websites, including but not limited to direct, indirect, incidental, punitive and consequential damages. No oral advice or written information given by Sun Health nor its affiliates, nor any of their officers, directors, employees, agents, providers or the like, shall create a warranty of any kind; nor shall User rely on any such information or advice. The limitation of this paragraph shall apply not withstanding any reliance by a User on any information obtained from the Websites or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays on operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to Sun Health’s records, programs or services and whether or not Sun Health and/or any other providers have been advised of the possibility of such damages. User hereby acknowledges this paragraph shall apply to all content, merchandise and services available through and all other websites affiliated with Sun Health. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by the law.

If you are dissatisfied with any content of the Websites, your sole and exclusive remedy is to discontinue your use of the Websites.

VII. Online Conduct

The User agrees to use the Websites only for lawful purposes. Unacceptable uses of the Websites include without limitation:

(i.e.) engaging in any illegal activity or the planning of any illegal activity; 

(ii) disseminating or transmitting statements or material that, to a reasonable person, may be abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening or malicious; 

(iii) creating, disseminating or transmitting files, graphics, software or other material that actually or potentially infringes the copyright, trademark, patent, trade secret, publicity or other intellectual property rights of any person;

(iv) creating a false identity or otherwise attempting to mislead any person as to the identity or origin of any communication; 

(v) exporting, re-exporting or permitting the downloading of any message, software or content in violation of any export or import law, regulation or restriction of the United States and its agencies or authorities, or without all required approvals, licenses or exemptions; 

(vi) interfering, disrupting or attempting to gain unauthorized access to other accounts on the Websites or any other computer network;

(vii) disseminating or transmitting viruses, worms, Trojan horses, time bombs, spyware, cancelbots or any other malicious or invasive code or program; or 

(viii) engaging in any other activity deemed by Sun Health to be in conflict with the spirit or intent of this website.

VIII. Credit and Credit Card Authorization

You may pay for your orders of event tickets or donations with major credit cards issued in the United States of America. Currently, Sun Health accepts American Express®, Visa®, MasterCard® and Discover® Card.

After you place an order for event tickets on the Websites, we will check the information you give us for validity by verifying your method of payment or shipping address. Sun Health reserves the right to reject any order you place with us and/or to limit quantities on any order without giving any reason. If we reject your order, we will attempt to notify you using the email address you have given us with the order. Your credit card will normally not be charged if we reject an order but we will process a refund if the charge has been made against your credit card.

IX. Termination

These Terms of Use are effective until terminated by either party. You may terminate these terms at any time by discontinuing use of the Websites and destroying all Materials obtained from the Websites and all copies thereof, whether made under these Terms of Use or otherwise. Your access to the Sun Health website may be terminated immediately without notice from Sun Health if in our sole discretion you fail to comply with any term or provision of these Terms of Use. Upon termination, you must cease use of the Websites and destroy all Materials obtained from the Websites and all copies thereof, whether made under these Terms of Use or otherwise.

X. Applicable Law/Jurisdiction

The Websites are hosted by Sun Health in the State of Arizona. As such, by visiting the Websites, even if accessed from a location outside the United States, you agree that the laws of the State of Arizona will govern these disclaimers, Terms of Use, without giving effect to any principles of conflicts of laws. Sun Health reserves the right to make changes to its website and these disclaimers, Terms of Use and privacy statement at any time. User hereby irrevocably and unconditionally consents to jurisdiction in the State of Arizona.

XI. Waiver/Severability

The failure of Sun Health to require or enforce strict performance by User of any provision of these Terms of Use or to exercise any right under them shall not be construed as a waiver or relinquishment of Sun Health’s right to assert or rely upon any such provision or right in that or any other instance. The provisions of these Terms of Use are intended to be severable. If for any reason any provision of these Terms of Use shall be held invalid or unenforceable in whole or in part by any court of competent jurisdiction, such provision shall, as to such jurisdiction, be ineffective to the extent of such determination of invalidity or unenforceability without affecting the validity or enforceability thereof in any other manner and without affecting the remaining provisions hereof, which shall continue to be in full force and effect.

XII. International Users

The Sun Health website can be accessed from locations around the world. Sun Health makes no representations that this website or the Materials available through it are appropriate for use at other locations outside the United States. Access to this website from locations where this website or any of its Materials are illegal is prohibited. If you access the Websites from a location outside the United States, you are responsible for compliance with all local and/or international laws.

XIII. Security

Within all allowable legal limitations, Sun Health reserves the right to monitor all network traffic to the Websites to identify and/or block unauthorized attempts or intrusions to upload or change information or cause damage to the Websites in any fashion. Anyone using the Websites expressly consents to such monitoring.

Date Last Modified: November 8, 2018

These Terms of Use may be changed at any time, without prior notice to any visitor.

Privacy Statement

This privacy statement describes and applies to the information we collect from you when you visit any Sun Health website (i.e., sunhealth.org, sunhealthcommunities.org, sunhealthseniorliving.org, sunhealthfoundation.org, sunhealthwellness.org, sunhealthathome.sunhealthserniorliving.org, shcaretransitions.org, sunhealthmeds.org, livewell.sunhealth.org), how we use that information, and under what circumstances we disclose data. It will also give you more information about how to manage the personal information that you provide to us through this site. This statement applies only to information you provide to us online while visiting or using our website and applies equally to all Sun Health websites.

It does not apply to information we have obtained through other means.

Click here if you’d like to review Terms of Use for the Sun Health family of websites.

1. The Information We Collect

When you use any Sun Health website, we receive and collect certain information based on the action you take on our website and which website you are visiting. We only collect personally identifiable information required for the consented action taken when the website user opts in, and only use it for that intended purpose.


If you chose to opt in for an activity or service provided via a particular Sun Health website, your personal information may also be used in connection with other brands or websites under the Sun Health umbrella.

Data Retention

We store the information we collect about you for as long as is necessary for the purposes for which we collected it, and in accordance with our legal obligations and legitimate business interests.

Automatically Collected Information

Some information is automatically received and sometimes collected from you when you visit a Sun Health website, including some or all of the following items: the name of the domain and host from which you access the Internet, including the Internet protocol (IP) address of the computer you are using and the IP address of your Internet Service Provider; the type and version of Internet browser software you use and your operating system; the type and version of your media player(s); the date and time you access our site, the length of your stay and the specific pages, images, video or forms that you access while visiting the site; the Internet address of the website from which you linked directly to our site, and if applicable, the search engine that referred you and any search strings or phrases that you entered into the search engine to find this site; and demographic information concerning the country of origin of your computer and the language(s) used by it. We use this information to monitor the usage of our site, assess its performance, ensure technological compatibility with your computer, and understand the relative importance of the information provided on our website. We may also use this data to conduct statistical analyses on visitors’ usage patterns and other aggregated data.

Information Collected via Cookies

We employ cookies on Sun Health websites. A cookie is a small encoded text file sent between a web server and web browser when you visit a Sun Health website. That file is stored on the device used to access the internet, and will be accessed when you revisit the website that created the cookie file. Your web browser uses the information stored in the cookie to make navigating the website easier, such as automatic login and other functions and preferences. We use functional cookies to ensure that certain parts of the Website work properly, which makes it easier for you to visit our website. We use analytical cookies to optimize the website experience for our users. Through the use of analytical cookies, we receive insight into the usage of our website. We may place these cookies without your consent.

If you decline use of cookies, you can still browse a Sun Health website.

Information You Actively Submit

For browsing on our website, we neither require nor collect User Information that personally identifies you; such as your name, email address, billing address, shipping address(es), phone number and credit card information.

In the following instances, however, we do need you to actively submit User Information: when you want to

(i) make an online donation;

(ii) sign up for an event or class; subscribe to receive news, articles or blog posts; fill out a contact or tour form; or

(iii) send an email message to us or otherwise provide online comments, criticisms, suggestions or feedback.

Sun Health uses a secure, third-party payment processing vendor for online donations. Donor information is not shared with any other organization and remains completely confidential.

Sun Health websites are not for healthcare services nor intended to give specific advice. Medical information transmitted through our website is not protected under confidentiality laws that protect physician-patient communications. Please do not send us personal medical information. In addition, while Sun Health attempts to prevent unauthorized access to our website files, such access may occur.

Personal Information about Children

Sun Health websites are intended for use by adults, and strictly prohibit use by those under the age of sixteen (16). We are not able to obtain parental permission for use by minor children and therefore prohibit their use. In the event that we discover that a child under the age of 16 has violated this prohibited activity and provided User Information to us, we will delete the child’s User Information from our files to the extent technologically possible.

2. How We Use and Share User Information

When you actively submit User Information through the website, we will use that information in one or more of the following ways:

  • To process, complete or otherwise act upon or respond to your request or reason for submitting that information;
  • To register and/or verify you in connection with a service or feature that you are attempting to access or obtain
  • To communicate with you about your request or reason for submitting that information;
  • To provide additional information to you about Sun Health and its services that we believe may interest you;
  • To study and analyze the use of the information and features available on our website;
  • To assist, when necessary, in protecting our rights or property, enforcing the provisions of our Privacy Statement and Terms of Use, and/or preventing harm to you or others.

We do not sell User Information to third parties. Except where we otherwise obtain your express permission, we share your User Information with third parties only under the limited circumstances stated below:

  • Credit card authorization companies receive the credit card number and other personal identifying information only to verify the credit card numbers and process a transaction.
  • User Information is disclosed to third parties necessary to process a particular request you have made or to process a donation.
  • User Information is subject to disclosure in response to judicial or other governmental subpoenas, warrants and court orders served on Sun Health in accordance with their terms, or as otherwise required by applicable law.
  • User Information is subject to disclosure to protect our rights or property, to enforce the provisions of our Privacy Statement and Terms of Use, and/or to prevent harm to you or others.
  • User Information may be disclosed and transferred if Sun Health or its business is sold or offered for sale to another company or person(s), if a petition for relief under the United States
  • Bankruptcy Laws is filed by or against Sun Health, or if Sun Health becomes subject to an order of appointment of a trustee or receiver.
  • If you communicate with us via email, we will share your correspondence, including any User Information provided in the email, with employees, volunteers, representatives or agents most capable of addressing your correspondence. We will retain your communication until we have done our very best to provide you with a complete and satisfactory response and may subsequently retain your communication for our records.

Except where we are compelled by law to disclose your User Information, you have a right to choose whether we disclose your User Information to a third party or use your User Information for a purpose incompatible with the purpose(s) for which it was originally provided or subsequently authorized by you. Except where we are compelled by law to maintain your User Information, you also have a right to disclose whether we keep your User Information.

All comments, feedback, suggestions, ideas and other submissions disclosed, submitted or offered to Sun Health in connection with your use of this website shall be and remain the property of Sun Health. Unless otherwise prohibited by law or you request removal, you agree that Sun Health may use or disclose those Comments in any manner, without restriction and without compensation to you.

3. Access to and Managing Your User Information

We believe it is important for you to be able to find out what User Information you have provided to us through our site. If you have provided us with User Information, you can contact us to request that we provide you with the User Information we have in our records about you. We reserve the right to limit the number of times such a request can be made and to charge you for responding to such requests if this process is misused or abused. You may contact us using the contact information provided below to inquire about your User Information, and to correct, amend or delete such information. We want the User Information we have on record about you to be as complete and accurate as possible.

If you believe that any User Information we have in our records about you is inaccurate, incomplete or incompatible with the purposes for which it was provided or subsequently authorized by you, please notify us using the contact information provided below.

If you have not opted in to subscribe to a blog post, news or article on one of our websites, and you have not intentionally provided information through a form or email process, we will not have personally identifiable information beyond what Google Analytics or the website collects anonymously for performance and traffic purposes. That anonymous data is not able to be provided to you, since it does not include any identifying information.

4. Residents of the European Economic Area

If you have not opted in to subscribe to a blog post, news or article on one of our websites, and you have not intentionally provided information through a form or email process, we will not have personally identifiable information beyond what Google Analytics or the website collects anonymously for performance and traffic purposes. That anonymous data is not able to be provided to you, since it does not include any identifying information.

Nevertheless, if you are a resident of the EEA, you may have certain additional rights and protections under the EU General Data Protection Regulation (“GDPR”) regarding the processing of your personal data.

For example, you may have the following rights:

i) the right to be informed of how your Personal Information is being used,

ii) the right to access to your Personal Information, 

iii) the right to rectification of data discrepancies, 

iv) the right to be forgotten,

v) the right to restrict processing of your data,

vi) the right to data portability, 

vii) the right to object to processing, and

viii) the right to avoid automated profiling.

If you are in the EEA and you would like to contact us regarding these or other possible rights under the GDPR, please use the e-mail address listed below. You may also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. For more information, see http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

5. Canadian Residents

If you are a resident of Canada who has provided us with your Personal Information, you may have certain additional rights and protections under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). For example, you may have: the right to access your personal information under our custody or control; the right to ensure that your personal information is accurate, complete and up-to-date (as is necessary for the purposes for which it is to be used); the right to have your personal information amended (by the correction, deletion, or addition of information) in the event that you demonstrate the inaccuracy or incompleteness of your personal information; and the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you are a Canadian resident and would like to contact us regarding these or other possible rights, please use the e-mail address listed below.

6. California Residents

If you are a California resident who has provided us with your Personal Information during the creation of or during the course of establishing a relationship that is primarily for personal, family, or household purposes, you may, once per calendar year, request information regarding our disclosure of certain categories of your Personal Information. Specifically, pursuant to California Civil Code 1798.83 (the “Shine the Light” law), we will provide you a list of the categories of Personal Information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. You must submit your request to us either by the e-mail address listed below, or by mail at [email protected].

7. Security

We employ measures that are appropriate to protect your Personal Information against unauthorized access, improper use or disclosure, unauthorized or unlawful destruction or accidental loss, and all of our employees and any third parties that process your Personal Information on our behalf are obligated to respect the confidentiality of your information. However, we cannot and do not provide any assurance that these measures will be sufficient to protect the information you choose to transmit to our site.

8. Violations of This Privacy Statement

If at any time you believe Sun Health has not adhered to the policies and principles set forth in this Privacy Statement, please notify us using the contact information provided below. We will make all commercially reasonable efforts to promptly address your concerns.

9. Changes to Privacy Policies

Sun Health posts all changes to its Privacy Policy using a banner on the home page for seven consecutive days following the effective date of the modified privacy statement. Because the Privacy Policy and Terms of Use are available at all times on its website, Sun Health is under no obligation to otherwise notify users of the change. Use of our website after any change constitutes approval and acceptance of the change.

10. Questions, Comments and Contact Information

If you have any questions or comments concerning our Privacy Policy, or would like your User Information to be removed, please Contact Us.

Cancellation Policy

Memberships canceled within seven (7) days of joining are eligible for a full refund. After seven days, members must provide 30 days’ written notice. This ensures fair scheduling of coaching sessions and points-based benefits and prevents improper use of services. Prepaid months beyond the notice period may be refunded on a prorated basis if no services or benefits have been used.

Email [email protected] with “VLC Membership Cancellation” in the subject line. Written confirmation will be provided within five (5) business days, and the cancellation becomes effective 30 days after notice is received.

Updated October 8, 2025.